Privacy Policy

Effective Date: June 1, 2026

Welcome to M99 Casino. Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website and services in Australia. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect and process the following types of personal information:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, payment and billing information.
Usage Data: details of your visits to our website, including traffic data, location data, and other communication data.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Information

We collect information when you:

Register an account or update your profile.
Make deposits or withdrawals.
Use our website or mobile applications.
Contact customer support.
Participate in promotions or surveys.

3. How We Use Your Information

We use your personal information to:

Provide and manage your account and our services.
Verify your identity and comply with legal and regulatory requirements.
Process payments and transactions securely.
Improve our website, products, and services.
Send you marketing communications, where you have consented to receive them.
Detect and prevent fraud and other illegal activities.
Respond to your inquiries and provide customer support.

4. Disclosure of Your Information

We may share your personal information with:

Service providers and partners who assist us in operating our business.
Regulatory authorities and law enforcement agencies as required by law.
Payment processors and financial institutions.
Other parties with your consent or as otherwise permitted by law.

We ensure that any third parties who receive your personal data comply with strict data protection obligations.

5. International Data Transfers

Your information may be transferred to and processed in countries outside Australia. We will ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

8. Your Rights

Under the Australian Privacy Act 1988 and related legislation, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Withdraw consent to processing where applicable.
Request deletion of your personal data, subject to legal and regulatory obligations.
Complain to us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

M99 Casino Privacy Team
Email: [email protected]
Phone: +61 2 1234 5678
Address: 123 Casino Street, Sydney, NSW 2000, Australia

For more information about your privacy rights, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.